Yes. We work with the community’s designated planning contact, whether that is an association manager, lifestyle director, board member, or resident committee. Identify the authorized approver and billing contact so planning decisions, contract approval, and payment stay coordinated.

Explore resident appreciation days, community carnivals, spring events, summer concerts, outdoor movies, fall festivals, holiday photo experiences, and clubhouse socials. We can help select and coordinate entertainment, attractions, activities, food, equipment, and the staffing included in your proposal.

Yes. Share your preferred dates, budget range, audience, and community goals. Mix larger seasonal celebrations with smaller hosted socials, music evenings, and creative programs. Each date and service needs its own availability and reservation review; a calendar discussion does not automatically hold the year’s inventory or staff.

Provide the total working budget and tell us what it needs to cover: attractions, entertainment, food, staffing, delivery, and equipment. Identify your priorities and any venue costs handled separately. We can help compare a focused activity program with a broader festival package, then provide the proposal for your team’s review.

Give us both if available, but use anticipated participation to review activities, servings, and staffing. Include resident age groups, guest eligibility, RSVP totals, and whether people arrive in waves. Household count alone does not predict turnout or how many guests will join each activity.

Confirm responsibilities before the event. Association rules for resident eligibility, guest access, tickets, and wristbands are handled by your community unless a specific service is included in the proposal. Share the check-in location and requirements; do not assume attraction operators also manage association registration.

Your proposal defines our scope. Equipment delivery, attraction operation, entertainment, food service, event supervision, registration, security, pool supervision, and cleanup are different services. Confirm which roles our team provides and which remain with your association or venue.

Provide an authorized person who can open gates, confirm placement, answer venue questions, and coordinate with our crew. Share a mobile number and a backup contact. If your planner will arrive after setup begins, designate someone available during delivery; a site map alone does not replace this person.

Choose a primary planning contact and keep your authorized approver and billing contact included. Send consolidated changes with the event date and proposal number. Use the latest written package and layout so board members, committee volunteers, and our team are working from the same plan.

Confirm the reservation and the current package before promoting specific equipment or performers. A wishlist, quote, or soft hold is not a confirmed booking. If a substitution or schedule change occurs, coordinate updated resident communications with your planning team.

Share the access needs you want to accommodate. Review accessible routes, seating, viewing areas, surface transitions, and alternatives for guests who will not use an attraction. Rider and participant requirements vary by item; do not assume every activity accommodates every guest. Coordinate venue accessibility questions with your property or facilities team.

Discuss suitable indoor space, alternate layouts, sound limits, and available power before event day. Some artists, characters, and hosted programs may move indoors with an approved plan; larger attractions may not. A backup plan does not change cancellation terms or guarantee that every selected service can relocate.

We’re happy to help with rental questions, reservations, and event plans.
Toll free: 877-694-1994
Temecula, Murrieta & Riverside County: 951-461-9200
Irvine & Orange County: 714-202-0994
San Diego County: 760-723-8558
Our office is open Monday–Friday, 9:00 AM–5:00 PM, excluding select holidays. You’ll also find our details on the Contact Us page.

For urgent event assistance outside office hours, text 951-290-8565. Include the association or event name, location, affected item, when the issue began, and what is happening. Add a photo or short video if safe.

During office hours, call 951-461-9200 or 877-694-1994. Stop use of unsafe or malfunctioning equipment. For an inflatable losing air, remove all users immediately. For a medical emergency or immediate danger, contact emergency services first.

Send your community event questions to [email protected]. Your event date, community venue location, and a few favorite rentals give us a helpful starting point. If you need urgent help with an event outside normal office hours, text 951-290-8565.

Our billing team can help at [email protected]. Include your invoice or event information so we can find the right details. You can also call 951-461-9200 during office hours.

See our deposit and balance deadlines or pay at our Temecula office. Payments are handled through our office and approved payment channels; our staff never collects payments at your community venue.

Our office is open Monday–Friday, 9:00 AM–5:00 PM, and closed on select holidays. Event services continue throughout the week: rentals, deliveries, and services are available seven days a week based on event schedules and availability. For urgent event help outside office hours, text 951-290-8565.

Our storefront office and warehouse are at 43153 Business Park Drive, Temecula, CA 92590, conveniently near Old Town Temecula.

You’re welcome to stop by during office hours: Monday–Friday, 9:00 AM–5:00 PM, excluding select holidays. Our office can help with event questions and in-person payments.

We are a working warehouse, so rentals are not set up on display. If you hope to see a particular item, contact us to arrange a viewing in advance.

Our office welcomes visitors, but we do not have rentals set up on display. It is a working warehouse with trucks loading and unloading, forklifts operating, and equipment being prepared for events.

Items are not available to view unless a visit has been specifically prearranged and coordinated with our office. Contact us ahead of time if you hope to see a particular item so we can discuss what may be possible. Our website photos and listings are a helpful starting point.

Any member of our office team can help you get started. You may first work with one planner or producer, but our entire office works together to manage your event and can access your event information.

For questions, changes, or assistance, call 951-461-9200, email [email protected], or use the office text contact in your event communications. Include your event date and order or proposal number if you have one.

If the person you reach needs another team member’s input, they’ll coordinate your request with the right person and help you get a response. Our team cares about your event and will help you work through the details. Changes to a confirmed reservation still need office confirmation in writing.

Start with your date, venue, anticipated attendance, resident age mix, and budget. Browse available experiences, add selections to My Event Package, and choose your event dates and times. Continue to Contact & Venue Info to submit the request for review.

For a broader community program, contact our team with your goals. A submitted request starts the review process; it does not reserve equipment or staff.

Book as far ahead as you’d like! Some clients even book a year or more in advance to secure the items they want. Booking early gives you the best chance of getting your preferred rentals and gives us more flexibility to discuss delivery windows, prepare equipment, and provide community venue compliance documents.

There is no minimum advance-booking requirement; same-day requests are possible when equipment, trucks, staff, and scheduling allow. Some specialized attractions have date-specific early-booking limitations, so our office will confirm what can be reserved.

Yes, we can consider same-day and short-notice bookings, but we do not recommend waiting if you can book earlier. We cannot guarantee that the equipment, trucks, staff, or time needed for your setup will be available.

Contact our office with your event date, community venue location, required ready time, and preferred items. We’ll review what is possible, including any site requirements.

For bookings seven days or fewer before the event, the full balance is due at booking, along with your signed agreement. Our staff never collects payments at the event. Any different organizational payment terms must go through the office-approved purchase-order process.

Usually, yes! We encourage early planning and generally accept reservations more than a year ahead.

Some specialized themed attractions, such as trackless trains or haunted houses, may have early-booking limitations on particular dates while we coordinate recurring annual events for long-term clients. This does not mean those items can never be booked early—our office needs to confirm whether the item and date are available to reserve.

Once your reservation is finalized, the cancellation policy still applies, even when the event is a year or more away.

Adding an item or submitting your selections does not reserve it. Our team will review availability and your event details, then send your package for approval and payment.

Items are first come, first rented. Under our standard process, a confirmed reservation requires your signed agreement and deposit upon signing. If you book seven days or fewer before the event, full payment is due at booking. An applicable, office-approved purchase-order process may have different requirements.

If payment is processing or approval is pending, keep our office informed. We may be able to discuss a soft hold, but a quote, submitted package, or soft hold does not guarantee the items. See our payment schedule for balance deadlines.

We’ll confirm availability and your event details, then send your package for approval and payment to finalize your reservation. Check the items, times, quantities, pricing, and inclusions, and let us know if anything needs correcting.

Under our standard process, sign your agreement and pay the deposit when signing; your remaining balance is due seven days before the event. If booking seven days or fewer before the event, the full balance is due at booking. If an approved purchase-order process applies, follow the requirements confirmed by our office.

Items are not automatically held during review. Tell our office about processing or approval delays so we can review whether a soft hold is possible; availability is not guaranteed until the reservation is finalized.

Here’s how your selections become a reservation:

1. Build your event package. Browse the listings, select Add to Event, and check your items and quantities in My Event Package.
2. Submit your selections for review. Continue to Contact & Venue Info and provide your event date, reservation times, community venue address, and contact details.
3. Review the package we send you. Our team will confirm availability and your event details, then send your written package with pricing. Check the items, times, quantities, and inclusions before approving.
4. Sign and pay to reserve. A deposit is due when you sign your agreement. If booking seven days or fewer before the event, the full balance is due at booking. If an office-approved purchase-order process applies, complete the requirements confirmed by our office.
5. Pay the remaining balance. For bookings made more than seven days ahead, the remaining balance is due seven days before the event. Use the payment instructions in your package or pay at our office; our staff never collects payments at the event.

Items are not automatically held before the reservation requirements are completed. If payment is processing or approval is pending, keep our office informed so we can review whether a soft hold is possible. A soft hold does not guarantee availability.

For organizational approval and different payment terms, see our purchase-order guidance. Different terms require office approval in writing.

You can request multiple quantities by adding the item again or using the available quantity controls. Check the totals in My Event Package before submitting. Grand Carnival also has an Add More option for another game structure and four more included games.

A quantity in your event package is a request, not a stock guarantee. We have limited quantities of many rentals and only one of most themed items and major attractions. Once that item is reserved for a date, it is not available for another customer that day. Our team will confirm what can be provided.

Changed your mind? Use the × remove control on an added product card. You can also expand the item’s details in My Event Package to find its removal option. Give the remaining items a quick check before you continue.

Yes. Express Events can bring selected rides and inflatables, activities and entertainment, food, and equipment and props into one event proposal. Review every item, quantity, service hour, staffing role, and inclusion before approval.

Include the association name, event date, venue address, anticipated attendance, resident ages, budget, and desired experiences. Identify your planning contact, authorized approver, billing contact, and onsite contact.

Share when activities must be ready, when guest service ends, and any required removal deadline. Include access routes, power and water plans, venue rules, vendor documents, and your event layout. Tell us whether board review or management approval is still pending.

Items are not automatically held while a payment is processing or a purchase order is pending. Please keep our office informed about your progress and expected timing so we can do our best to work with you.

In some circumstances, our office may arrange a soft hold: we pencil in the items and date you want while you work through payment or approval. This can help us coordinate, but it is not a confirmed reservation and does not guarantee availability. Items may still become unavailable before your reservation is finalized.

To secure the reservation, complete your signed agreement and deposit upon signing—or full payment if booking seven days or fewer before the event—or the applicable approved purchase-order process. A quote or soft hold does not replace those steps.

Send us the quote or proposal number, event date, and the items you still want. We’ll need to recheck availability and pricing before you proceed, and an updated proposal may be needed. An expired quote does not keep the equipment or performers reserved. If your plans changed too, include those changes so we can review everything together.

Give the latest written package a quick check before approval. It is much easier to fix a missing detail before delivery day.

• Date and times: when rentals need to be ready, when use ends, and any separately confirmed pickup deadline.
• Community venue and contact: the correct address, setup location, access instructions, and an authorized onsite contact.
• Items and quantities: the exact rentals, included accessories, selected Grand Carnival games, and any separately ordered chairs, covers, or supplies.
• Service details: food serving quantities, entertainment or attendant hours, staffing roles, and any power or water arrangements.
• Approval and payment: the total, deposit due upon signing, remaining balance due seven days before the event—or full payment due at booking within seven days—and any different terms confirmed by our office in writing.

If something is missing or different from what you discussed, contact our office for a corrected package before approving. Our team works together, so you do not need to wait for your original planner. Use the newest version when coordinating with your community venue contact or purchasing team.

The item price is a starting point for building your package. Your reviewed proposal will include your selections and any applicable delivery, travel, staffing, or specialty setup costs. We’ll give you the details and total to review before approval and payment.

You can pay cash, business check, or credit card at our Temecula office during office hours. You can also follow the payment instructions provided with your event package. We do not accept personal checks.

Credit-card payments may have a 3.5% fee; review your package for any applicable fees. Purchase orders and different payment arrangements require office approval.

Our delivery and setup staff and entertainers never collect payments at your community venue. See our payment deadlines and office payment details.

A deposit is due when you sign your agreement. The remaining balance is due seven days before your event. If you book seven days or fewer before the event, the full balance is due when you book and reserve.

Follow the deposit amount and payment instructions in your written package. Under our standard process, your signed agreement and required deposit—or full payment for a booking seven days or fewer before the event—finalize the reservation. A deposit alone does not complete the agreement requirements.

Deposits remain subject to our cancellation policy. If an approved purchase-order process applies, our office will confirm the requirements. If a payment is processing, keep us informed so we can review whether a soft hold is possible; it does not guarantee availability.

Reservations for equipment, staff, and entertainment are non-refundable under our cancellation policy. When you reserve, we commit those items and people to your date and may turn away other customers. Themed items, rides, attractions, DJs, musicians, and other entertainers can be especially difficult to rebook after a cancellation. Those are examples—the policy is not limited to that list.

If your plans change, contact us as soon as possible. We’ll review the situation and any options available, taking into account the item, date, notice given, demand, and other bookings we may have declined. We try to work with clients, but an exception or a new date is not guaranteed; any agreed change must be confirmed in writing.

For modest equipment quantity changes, see table, chair, and equipment adjustments. If severe weather is the concern, see our separate weather-rescheduling details. Your signed agreement contains the complete terms.

Yes. The same cancellation policy applies whether you book a few days ahead or more than a year in advance. Once your reservation is finalized, we commit those items or services to your date and may decline other bookings. Your deposit and reservation remain subject to the cancellation policy.

If your plans change, tell us early so we can review your situation. Modest changes to table and chair quantities or some equipment details may allow more flexibility than canceling a specifically reserved attraction or entertainer, but any adjustment or exception needs office confirmation.

We generally have more flexibility to review modest table and chair quantity changes and minor adjustments to some other equipment than cancellations of specifically reserved themed items, rides, attractions, or entertainment.

Send the requested changes as early as possible. Increases depend on stock, delivery capacity, and staffing. Reductions or other changes are reviewed based on the item, date, notice given, and commitments already made. Whether a change affects pricing or the cancellation policy must be confirmed by our office.

Your existing order remains in place until we confirm the revised package in writing. An adjustment is not an automatic cancellation-policy exception.

Contact our office—you do not need to reach the same planner or producer you first worked with. Our office team works together and can access your event details. Call, email, or use the office text contact provided with your event communications. Include your event date, order or proposal number, and the items, quantities, times, or other details you want to change.

Before your reservation is finalized, we can review a revised request and recheck availability and pricing. Items are not automatically held during that process; discuss any pending payment or approval and possible soft hold with our office.

After your reservation is finalized, changes remain subject to the cancellation policy and office review. There may be more flexibility for modest equipment quantity adjustments.

Your existing order remains unchanged until we confirm the revised package in writing. Ask our office about any revised balance or payment deadline. If your organization has issued a purchase order, see our guidance for additions after PO approval.

Promotions generally cannot be combined unless stated otherwise. All promotions are subject to review and approval. Let us know which offer you’d like to use so we can review it with your event package.

A deposit is due when you sign your agreement. The remaining balance is due seven days before your event. If you book seven days or fewer before the event, the full balance is due when you book and reserve.

We do not collect payments at the event. Complete payment through the instructions in your package or visit our office before the deadline. Our delivery and setup staff and entertainers never accept event-site payments, and we do not accept personal checks.

If your organization needs an approved purchase-order process or different payment terms, arrange them with our office in advance and have them confirmed in writing.

If severe weather could make your event unsafe, let’s talk early. Send written notice to our office at least 48 hours before your event starts so we can review the situation. We’ll do our best to find another date within the same calendar year, depending on availability. If we agree before the original event to reschedule, your deposit moves to the new date. If we can’t find a new date within that year after making reasonable efforts, the deposit remains non-refundable. Our team makes the final weather-cancellation decision with safety in mind. Entertainers who can move indoors, such as characters, face painters, balloon artists, and DJs, remain non-refundable.

You can visit our storefront office at 43153 Business Park Drive, Temecula, CA 92590, conveniently near Old Town Temecula.

We accept cash, business checks, and credit cards at the office. We do not accept personal checks. Bring your event or invoice details so we can apply the payment to the correct reservation.

Our office is open Monday–Friday, 9:00 AM–5:00 PM, excluding select holidays. Plan your visit around the payment deadline: deposit upon signing, remaining balance seven days before the event, or full payment at booking if the event is seven days or fewer away.

No. Our staff never collects payments at the event site. This includes delivery and setup staff, attendants, and entertainers at your community venue.

They are there to deliver, set up, and provide the services in your package, and are not trained to handle payments. Keeping payments with our office helps protect payment security and keeps event service professional.

Please complete payment through the instructions in your package or at our office by the required deadline. If you have a payment question or delay, contact our office before event day rather than planning to pay the crew or entertainer.

Send your association’s billing details, management company contact, approval steps, required vendor documents, and proposed payment terms early. Our standard schedule is a deposit upon signing and the balance seven days before the event; bookings seven days or fewer ahead require full payment at booking.

Purchase orders and different payment terms require office approval in writing. A requisition or PO number alone does not secure inventory or staffing. Complete the agreement and approved reservation requirements, and keep us informed if payment or board approval is delayed. A soft hold does not guarantee availability.

Yes. A resident or committee member can coordinate ideas and event details. Identify who is authorized to approve the proposal, sign the agreement, and arrange payment for the association. Include that person and your manager early, and allow time for contract or vendor review.

Planning discussions and committee recommendations do not complete the reservation. Our office will confirm the required agreement, payment, and any approved purchasing steps.

Send the additional items, quantities, and service details to our office as soon as possible. Your organization may require an amended purchase order or a separate quote and approval for the additions. An existing PO does not automatically cover a larger order.

We’ll review availability and pricing, then coordinate the updated package or separate quote with you. Confirm the purchasing approval and any revised payment requirements with our office before treating the extras as part of your reserved event. Keep your event coordinator and purchasing contact working from the current written order.

Our staff never collects payments at your community venue. Any payment or approved billing arrangements for additions must be handled through our office.

Send the association’s legal name, management and billing contacts, required vendor forms, insurance requirements, review deadlines, and any contract addenda. Identify who accepts the paperwork and who can sign. Requirements must be reviewed; sending a form does not mean its terms have been accepted.

Tell our office the meeting date and anticipated approval timeline. We can review whether a soft hold is possible, but it does not guarantee availability. Your reservation is finalized only when the required agreement and payment or office-approved purchasing steps are completed.

Provide the correct contracting entity, legal name, billing address, invoice recipient, and payment contact before the proposal is approved. Your manager can clarify whether the association or another authorized entity is responsible. Do not assume a resident committee member or management firm is the contracting party.

Send requested terms and documents early for office review. A submitted addendum or vendor agreement is not automatically accepted, and changes require written confirmation. Allow time for your association’s review before treating the event as reserved.

Send the written requirements and the exact legal names and addresses requested. Our team can review them against current coverage and coordinate the appropriate documents. A certificate is evidence of coverage, not a change to the policy; custom endorsements are subject to carrier approval, timing, and fees described below.

Based in Temecula, Express Events serves Irvine, Orange County, Riverside County, Los Angeles County, San Bernardino County, and San Diego County. Service availability and delivery fees depend on the location and selected experiences. Browse our service areas and send your community venue address so we can help plan the trip.

Review your written proposal for the delivery, setup, staffing, travel, and production services included with each selection. Costs depend on your location, access, timing, and equipment. Do not assume that every attraction includes the same delivery or staffing arrangements.

We plan delivery routes using estimated arrival windows. Booking early gives us more flexibility to discuss preferred windows and special timing needs, but it does not guarantee a particular arrival time. Traffic, earlier setups, and the equipment being delivered can affect the route.

Any delivery time or window discussed by phone or in conversation is an estimate; we do not verbally guarantee arrival times or windows. What we guarantee is that your rented items will be ready to use before the reservation start time listed on your order. We may arrive well ahead of that time or finish setup shortly before it.

For a 10:00 AM reservation, equipment may be ready just before 10:00 AM. If you need it ready by 9:30 AM for a walkthrough, photos, or another reason, set the reservation start time to 9:30 AM. Tell us about special timing requirements before booking so we can review and confirm any agreed arrangements in writing. Additional fees may apply.

No. Your rental or operating time is separate from our setup time. Choose the reservation start time based on when you need the equipment ready to use, including any extra preparation time you want before guests arrive.

Give us a heads-up about stairs, ramps, sidewalks, gates, narrow or blocked paths, backyard or indoor delivery, animals, decks, terraces, sand, or a setup area more than 100 feet from vehicle access. We need those details before confirming pricing. The delivery path and setup area must be firm, dry, and accessible.

For gates, tunnels, trees, or overhead obstacles, send measurements and photos of the narrowest or lowest points along the route. Some large or trailered attractions need direct vehicle access; real snow requires direct access for two large trucks. An attraction fitting in the final space does not necessarily mean we can get it there. Add the approved route to your event map so our team can review access for the rentals you select.

Obtain permission from the association, property manager, or park operator before booking. Confirm permitted attractions, approved setup areas, vehicle access, power, water, sound limits, reservation hours, and required vendor paperwork.

Share those requirements with our office. Event permission is specific to the venue, date, and selected activities; a prior event or another vendor’s approval is not a substitute. Confirm acceptance of the required documents before delivery is scheduled.

Some venues may already have our documents on file, but ask the operator to confirm that they are current and apply to your event date, company name, and selected services. We can provide a certificate of insurance for review.

Your event may still need separate permission, permits, or paperwork. Confirm venue acceptance before scheduling delivery; we do not claim blanket approval at every city or community park.

Ask your facilities contact which outlets and dedicated circuits are available, working, accessible, and approved for event use. Multiple outlets may share one circuit. Send the locations and power details so we can review the load and distances.

You can generally provide a properly sized generator, subject to the selected equipment and venue rules; some venues require the attraction vendor to supply it. We can quote generators when needed. All carnival rides include operators and power. Confirm the requirements for other attractions in your proposal.

Rentals, deliveries, and services are available seven days a week based on event schedules and availability. Our office is normally open Monday–Friday, 9:00 AM–5:00 PM, and closed on select holidays. Share your preferred event date and times with your request.

Removal may begin at any time after your scheduled event time ends. We will not arrive before the listed end time unless otherwise agreed in writing. Equipment may be left until the following day without notice. If your community venue requires removal by a specific time, arrange a guaranteed pickup time in writing in advance.

If an inflatable remains at your community venue between uses, review our lawn, sprinkler, pet, and weather care guidance. Tell our office about any special placement or pickup concerns before delivery.

Does your community venue have a pickup deadline? Let us know before booking. A scheduled event end time does not guarantee immediate pickup. Equipment may stay until the following day, so a specific removal deadline needs a guaranteed pickup time confirmed in writing ahead of the event. Fees may apply. Tell us the community venue’s requirements so we can review the right arrangements.

The client is responsible for obtaining all permits, licenses, and additional insurance required for the event. Confirm your association, park, clubhouse, or other venue requirements in advance. We can provide proof of our insurance upon request. We recommend submitting requests 30 days before the event in case the insurance carrier takes time to process special requests. Custom insurance endorsements may require 4–6 weeks and additional fees.

Show us the approved delivery route and where you want the equipment placed. Tell us ahead of time about delicate surfaces, underground irrigation or utilities, and any areas that need special care. Allow space for delivery, setup, anchoring, and pickup.

A site map helps, but it does not replace an onsite contact. Provide the name and mobile number of someone authorized to accept the equipment and direct placement. That person should be available during delivery and able to help with gates, access, and questions about your community venue. Share layout changes with our office before event day whenever possible; after setup, equipment cannot be moved without our prior written approval.

If your community venue uses security gates, check-in desks, parking passes, loading permits, or restricted delivery hours, tell us before event day. Send the approved entrance, loading location, check-in instructions, onsite contact, and any rules for the crew’s return at pickup.

Delivery trucks, trailers, and operating staff may have different access or parking needs. Confirm the number and type of passes with our team rather than assuming the entire event arrives in one vehicle. Include the loading route and crew parking on your site map, and confirm access with the association or venue management.

Yes! ExpressMapper.com is a free tool for our clients and anyone planning an event. Use it to create a to-scale layout on a satellite image and show where your rentals will go.

It is especially helpful when you have several attractions, separate activity areas, or a larger community venue. Share the completed map with our team so we can review the planned placement, delivery route, and setup needs. Use each listing’s required setup area when planning, then confirm the actual measurements at your community venue.

Make the map useful to someone who has never visited your community venue. Label these details:

• Rental locations: item names, quantities, required setup areas, anchoring or supporting equipment space, and guest entrances, exits, and lines.
• Delivery and pickup access: the approved vehicle entrance, unloading area, crew parking, gates, narrow paths, and overhead restrictions.
• Utilities and site conditions: planned power sources, water connections, setup surfaces, known hazards, and areas that must stay clear.
• Event information: community venue address, event date, current map version, and the name and mobile number of your authorized onsite contact.

A map pin near the building is a start; a labeled setup and access route gives us much more to work with.

A to-scale map is a useful planning tool, but it does not confirm every condition onsite. Check the actual setup area, narrowest gate or path, overhead clearance, surface, and delivery route. Satellite images can miss locked gates, low branches, underground utilities, or other obstacles.

Send measurements and photos of any tight access points, and confirm rules for your community venue and power availability separately. Leave room for setup requirements beyond the attraction’s footprint. Our team still needs to review the layout for your selected rentals; the map itself does not guarantee access, setup approval, or availability.

Send the completed layout or its share link to [email protected]. Include your name, event date, community venue address, and order or proposal number if you have one. If the map has access restrictions, make sure our team can open the version you send.

Label the latest version and point out changes to rental locations, access, utilities, or timing. Share it early enough for our team to review setup questions before event day. Provide an authorized onsite contact even when you have a detailed map, and tell our office when you revise the plan so we are not reviewing an older layout.

Send the community venue layout, annotated satellite image, or layout you already have to [email protected]. Include rental locations, measurements, access, power, water, and your onsite contact. Label a rough sketch as not to scale so it is not mistaken for a measured layout.

ExpressMapper is our recommended free planning tool. If you get stuck, let us know which part is giving you trouble and share what you have so we can identify any missing setup information. A clear map is helpful; accurate site details matter too.

Check the listing’s required setup area as well as the attraction’s dimensions. Allow room for overhead clearance, anchoring, supporting equipment such as blowers, entrances, exits, and guest lines. The delivery route also needs enough clearance for the selected equipment and vehicles.

Use ExpressMapper to plan a to-scale layout, then confirm the actual measurements and access at your community venue. Send the map and any tight-clearance photos to our team for review. See what a satellite map cannot confirm.

The right surface depends on the rental. Tell us whether you have grass, pavement, synthetic turf, or another surface, and we’ll review the setup needs. Water slides cannot be set up on dirt, gravel, or rocks. Confirm the planned location and your attraction’s requirements before delivery.

Planning a lawn setup? See what to expect if an inflatable stays on your grass for several days and how to prepare your sprinklers.

Many attractions need a steady supply of electricity. If you’re providing power, we’ll tell you how many outlets are needed. Each must supply 115 volts and 20 amps on a dedicated circuit, from a building electrical system or a properly sized generator. Power must be within 80 feet of each powered item unless we’ve agreed to a different arrangement in writing. Send us your community venue’s outlet and circuit details so we can help you plan.

Yes. If suitable power isn’t available, explore our generators and power equipment. Our team can help match the generator’s capacity to your rentals. Generator pricing is separate, so include it in your package for review. You can generally provide your own suitable generator or rent one elsewhere, subject to rules for your community venue. Planning a park event? Check our park power and generator guidance first, since some cities require the attraction vendor to supply the generator.

Equipment preparation is part of reliable event service. We inspect, clean, and disinfect our equipment before and after rentals, so it’s prepared for its next event.

If the weather starts looking troublesome, contact our office early. Guest safety comes first, and our team will decide whether an attraction can be set up and used safely.

If rain starts during your rental, pause use and have everyone exit before shutting down. Follow our rain shutdown guidance, avoid wet electrical connections, and keep wet dry slides closed. Manufacturer and company weather instructions always take priority, including over lawn-protection guidance.

For severe-weather rescheduling, send written notice at least 48 hours before your event and see our rescheduling details. Weather does not automatically make a reservation refundable. Entertainers and other services that can move indoors remain non-refundable, so an indoor backup plan can keep plenty of fun on the schedule.

All carnival rides include operators and power. Other rentals and activities have different staffing arrangements. Your written package specifies the operators, attendants, artists, or instructors included, their roles, and their service hours.

Every rental item requires adult supervision, including tables and chairs. Nothing we rent should be left unattended. For rentals without included staff, arrange sufficient dedicated adult attendants. Delivery and setup service alone does not include event supervision. Discuss volunteer duties and coverage with our team before the event.

Of course. We’re happy to provide the agreement, safety rules, and event requirements ahead of time. Ask questions before signing so everyone knows what to expect. These FAQs help with planning; your signed agreement and any addenda contain the complete rental terms.

We bring the heavy-duty extension cords. Please don’t connect several cords together; that can cause voltage drop and equipment problems. Plan for the power source to be within 80 feet of each powered item unless we’ve agreed otherwise in writing. If your outlets are farther away, we can help review a generator or another power plan.

Keep blowers and electrical connections protected from water, sprinkler spray, and puddles. Do not change the supplied electrical setup or bypass safety protection. See our electrical and water care guidance and safe shutdown steps.

Immediately remove all users if an inflatable loses air pressure or a powered item stops operating. Stop use and contact us promptly. Follow our team’s guidance for any safe checks of the power source or air tubes. Do not handle wet plugs or electrical equipment, repeatedly reset a tripped breaker or GFCI, open equipment, modify wiring, or bypass safety devices. If water is involved, follow our safe shutdown guidance.

We can help with the rental equipment; we do not service your building’s electrical system. A service call caused by client-provided power issues, including inadequate power, overloaded circuits, tripped breakers, or GFCI interruptions, has a $50 service charge. Our office handles payment for any service charge; event staff never collects payments at your community venue. During office hours, call 951-461-9200; for urgent event help outside office hours, text 951-290-8565.

Please leave the setup where our team placed it. Equipment that we set up, position, or anchor cannot be moved, adjusted, or modified without our prior written approval. Need a change? Contact us first so we can help review it safely.

Tell us your expected attendance, guest ages, event duration, and how many people may want to participate at once. An attraction’s capacity is the number it can accommodate at a time; it does not mean everyone at your event can use it in one hour.

Ride length, activity format, staffing, and busy arrival periods all affect queues. For a larger event, a mix of activities can spread participation across the site. We can help compare options and plan the lineup, but estimates of guests served are not a guarantee that every attendee will participate.

Check lighting for entrances, exits, walkways, queues, boarding areas, and the activity space. An attraction’s decorative lights or glow effects do not necessarily illuminate the surrounding event area. Also consider the lighting and access needed when the crew returns for pickup.

Tell us which areas have lighting at your community venue and where extra lighting may be needed. We can review available lighting rentals and their power needs with your package. Do not assume general site lighting is included with a ride or entertainment rental.

It’s a common worry, but having an inflatable on your lawn for a few days does not automatically mean damaged grass. On a healthy, established lawn, the weight usually causes temporary flattening. The grass may look pressed down after pickup and take a few days to perk back up.

An important precaution is avoiding a deflated inflatable lying in direct sunlight. The vinyl can trap heat against the lawn and scorch the grass. Following our daytime and overnight care instructions helps reduce that risk. Let us know before delivery if you have new sod, a stressed lawn, or unusually hot conditions.

During hot, sunny parts of the day, follow our team’s instructions to keep the inflatable inflated—even when nobody is playing—to help reduce heat buildup against the grass. Once everyone is out, deflate it at night.

Weather and safety instructions always come first. Do not keep an inflatable running during active rain, lightning, or unsafe winds just to protect the lawn. See what to do if it starts raining. Adult supervision is required whenever it is being used; prevent children from accessing it unsupervised while it is idle. If no authorized person will be available to monitor the setup, ask our team how to manage it.

As a rough example, one 12-amp blower on a 120-volt supply costs about 50 cents per hour at an electricity rate of 35 cents per kilowatt-hour—about $4 for eight hours.

Actual costs depend on the blower’s power use, your electricity rate, and how many blowers your rental needs. This is an estimate, not a fixed charge.

Turn off sprinklers in the setup area while the inflatable is onsite. Keep sprinkler spray away from the rental, blower, and electrical connections.

Follow your lawn’s normal watering routine before delivery, allowing the surface to dry before setup. A short watering pause is often manageable for healthy, established grass, but heat, grass type, soil, and lawn condition matter. Tell us about new sod or a lawn that needs frequent watering so we can discuss placement or delivery timing. Resume your normal watering routine after pickup, and don’t move the inflatable or its anchors yourself.

Yes—keep dogs and other pets securely separated from the rental throughout its stay. Keeping pets away also helps prevent claw damage and marking.

Rain on the vinyl itself is usually not a problem, so an unexpected shower does not automatically mean the inflatable is ruined. The important distinction is that tolerating rain is different from being safe to play on during rain. Electrical components, slippery surfaces, wind, and lightning still need attention.

If it starts raining, follow our rain shutdown guidance. Questions about changing your event date? See our separate weather-rescheduling details.

Stop operation and have everyone exit the inflatable before shutting it down. Disconnect power at the source only if the plug, outlet, your hands, and your footing are dry and safely accessible.

Do not touch wet plugs or electrical equipment, or enter standing water to unplug anything. If you can safely switch off the supplying circuit from a dry location, do so; otherwise keep everyone clear and contact our team. Follow the weather and shutdown instructions provided with your rental.

Possibly—but wet does not automatically mean safe. After the rain stops, follow the instructions for your specific rental before restarting. Some models must be dry before use. The inflatable must be properly inflated and anchored, with safe weather, safe electrical conditions, no pooled water in the play area, and no slippery play surfaces.

Dry slides—including dry slide sections of combos—must stay closed while wet because the sliding surface can become dangerously slick. If you are unsure whether your rental is ready, ask our team before reopening it.

Please don’t turn a dry rental into a water attraction! Intentionally spraying or soaking a unit that is not approved for wet use is not allowed under its manufacturer’s requirements.

Only use water on rentals specifically approved for wet use, following the setup instructions. Keep sprinklers off in the setup area while any inflatable is onsite, and never aim a hose or sprinkler at blowers, plugs, outlets, or electrical connections. Looking for an attraction designed for splashing? Browse water slides and water fun.

Outdoor-rated does not mean waterproof. Keep blowers and electrical connections protected from water, standing puddles, sprinkler spray, and hose runoff. Follow the equipment’s instructions, and leave the supplied electrical setup and safety protection in place.

If electrical equipment becomes wet, is damaged, or trips its safety protection, stop using it and contact our team before restarting. Do not repeatedly reset a breaker or bypass a safety device. See our safe rain shutdown steps before disconnecting anything.

Small bubbles can appear where air escaping through the stitching meets water or traces of cleaning products. Bubbles alone do not necessarily mean damage, but keep guests off slippery areas.

If the inflatable becomes soft, sags, or loses its normal shape, have everyone exit and contact our team. Follow our loss-of-air guidance. Please don’t add soap or other products to the rental.

Start with your guests’ ages, your space, and their favorite kind of fun. A bounce house brings jumping, a combo adds sliding or other play features, and an obstacle course offers a challenge. Compare the themes and features, then check each listing’s participant guidance and setup requirements.

Several rentals in our obstacle courses and interactive attractions and carnival rides and attractions collections are great options for adults. You’ll also find fun choices in our event games collection.

Suitability depends on the individual attraction. Check each listing’s participant limits and manufacturer guidance, and tell us your guest ages so we can help compare options for your group.

Give little guests an adventure of their own with toddler playlands and junior inflatables. You can also compare our standard bounce houses for an option suited to your guests.

Check the individual rental’s age and participant guidance, jumping areas, slides, and play features. If younger and older children are attending, plan appropriate activities for each group and keep every rental under adult supervision.

A water hose must reach the unit, and water slides cannot be set up on dirt, gravel, or rocks. Check the attraction’s setup area, power needs, and delivery access, then tell us the planned surface and water connection before delivery. Browse water slides and water fun to explore your options.

Confirm permission for the exact attraction and location with your association or park operator. Water activities may be restricted because of water use, drainage, surface conditions, or park rules; association sponsorship does not automatically make them permitted.

Water slides need a hose that reaches the unit and cannot be set up on dirt, gravel, or rocks. Share the approved surface, water connection, power plan, runoff concerns, and access route before booking.

Dry slides offer climbing and sliding without water. Water slides add a splash and need hose access and a suitable setup surface. Explore dry slides and water slides to choose the experience that fits your event.

Do not spray a dry slide or other dry-use inflatable with a hose. If a dry slide or dry slide section of a combo gets wet from rain, keep it closed until dry and safe to use. See our guidance for wet inflatables.

No. We cannot set up water slides on dirt, gravel, or rocks. They also need water hose access that reaches the unit. Share the planned setup surface and community venue details before scheduling delivery so we can help review a suitable location.

No soap, shampoo, lubricants, oils, chemicals, or other substances may be added to rental units to make them slick or slippery. Follow the manufacturer’s guidance and our setup instructions. Misuse can lead to cleaning fees, repair costs, or charges for the equipment’s full replacement value.

Keep food, drinks, confetti, trash, and other prohibited substances out of and away from inflatable units. Follow the attraction’s posted rules. Extra cleaning, repair, or replacement charges may apply if prohibited items or misuse affect the equipment.

Each Grand Carnival Game Booth Package includes four selected games per structure. One structure includes four games, two include eight, and three include twelve. Add the structure to your event package, then use Select Your Games to choose your lineup.

Use Select Your Games in the Grand Carnival product window. You can also expand the Grand Carnival item in My Event Package and select Choose / Edit Games. Check the selected-game breakdown and swap your choices before continuing.

add another Grand Carnival structure for four more included games. The included-game selector stops at the allowance for the structures in your package. You can also explore individual carnival games as separate rentals.

When you continue to Contact & Venue Info, any empty included-game spaces are filled with random choices from the package’s game options. Your existing choices are kept. If you have favorites in mind, choose or edit them before continuing.

Prizes are not included by default, but we can add them for an additional charge when requested. Let us know if you’d like prizes for your game area. Staffing and accessories vary by game and package, so check the listing and your written package for included attendants or operators. If staffing is not included, you’ll need to arrange adult supervision for the games. Nothing we rent should be left unattended.

All carnival rides include operators and power. Review the scheduled operating hours, rider limits, and space requirements in your package. Staffing and power inclusions for games, inflatables, and other attractions vary and must be confirmed separately.

Most carnival rides are trailered and require direct truck access to the setup area. Share gate widths, overhead clearance, turns, slopes, surface conditions, and delivery windows. Allow room for placement, boarding, queues, and walking routes; fitting the ride’s footprint on a lawn does not establish delivery access.

Review individual height, weight, and other participant requirements. Some riders need an accompanying adult, and some attractions are intended for specific age groups. Plan alternatives for younger residents and guests who cannot ride. Operators enforce the attraction’s requirements.

For games without included staff, arrange dedicated adult supervision and follow the supplied instructions. Review whether you need prizes, queue support, relief coverage, or paid attendants. Volunteers cannot replace the professional operators included with carnival rides.

Share attendance, operating hours, expected arrival patterns, and the available activity space. Individual capacity is not a guarantee of hourly throughput. Leave room for waiting areas and clear walking routes, and consider a mix of attractions to spread participation.

Yes. Explore characters, face painting and balloon art, creative stations, hosted socials, DJs, live music, outdoor movies, photo booths, animal encounters, and real snow. These services can form a smaller clubhouse program or complement a larger resident festival.

Visit Activities & Entertainment and share your audience and event goals so we can help compare formats.

An individual artist brings the creative service, such as face painting or balloon twisting. A creative station adds a full booth with signage and the artist service listed in the package, giving guests an easy-to-find activity area. Additional artists can help serve more guests. Browse artists and creative stations to compare the setup and inclusions.

Tell us how many guests may participate, how long the activity will run, and which designs or services you want. Attendance alone does not tell us how many artists you need: a detailed design takes more time than a simpler option, and guests may arrive in a rush rather than evenly throughout the event.

Share the guest ages, activity hours, and any busy periods so we can help plan staffing. Additional artists can help more guests participate within the available time, but we do not assume that one artist can serve every guest at a large event.

Confirm the characters, appearance hours, interaction format, and any activities included. Mascot appearances include an assistant. For larger resident gatherings, plan the photo area, queue, shade, and guest flow with your team.

A character booking does not automatically include a backdrop, photography, or unlimited guest photos. Review character experiences and any separate photo-set rentals in your proposal.

Prints, digital sharing, props, attendants, service duration, and customization vary by booth. Tell us about your available space and whether the setup is indoors or outdoors so we can help check the fit.

Full-service kids craft stations include the activity materials, kid-friendly tables and seating, professional setup, and craft instructors described in the listing. Review the specific craft, service duration, and participation details.

Share your expected participation and guest ages. Discuss supplies and staffing for peak arrivals rather than assuming every resident can complete a craft at the same time.

We process fresh ice onsite with specialized equipment. Snow play and sledding need direct truck access for two large trucks. Sledding can use a suitable natural slope or a straw bale buildout. Snow is not removed after the event, so plan any cleanup with your community venue. Explore our snow packages and planning details.

Petting zoos, pony rides, traveling tidepools, and reptile encounters have different formats and setup needs. Check the animals featured, interaction opportunities, space, and access requirements. Follow the animal team’s guidance during your visit, and browse our animal experiences to compare.

Check the written package for the staffing role, number of people, and service start and end times. Delivery and setup help, attraction operators, game attendants, food servers, entertainers, and character assistants do different jobs. A rental requiring supervision does not automatically include paid attendants.

Tell us if guests can enter early, activities start at different times, or you need staff for a longer period. Setup time and guest-facing service time are different, so request any extra coverage before the event and have it confirmed in the updated package. See our supervision guidance when planning volunteers or your own attendants.

Confirm the screen package, projection, sound, A/V support, viewing area, power, and start time. Sunset and ambient light affect visibility. Share venue sound limits, seating plans, and concession needs, and allow suitable setup and removal access.

Do not assume screen, projector, and sound equipment include film rights or screening permission. Confirm any required public-performance license with your association and the appropriate rights provider, and clarify whether any licensing service is included in your proposal before promoting the screening.

Yes. Share the pool layout, viewing area, guest count, movie time, and proposed equipment location. Your association or pool operator must confirm pool rules, permission, and required supervision. Movie and entertainment staff are not lifeguards unless that specific service is expressly arranged.

Share sound limits, quiet hours, neighboring residences, and the approved performance area during planning. Confirm DJ, emcee, band, or hosted-game service hours and any separate audio equipment. Venue restrictions may affect placement and format; entertainers cannot override association rules.

Staffed booths and carts include the staff, setup, supplies, and service hours stated in the package. Machine rentals include the listed equipment and supplies for your team to operate; arrange suitable adult supervision and serving staff.

For a resident festival or clubhouse event, compare guest count, menu, service window, queue space, utilities, and your volunteer capacity. Browse catering and fun food and confirm the actual inclusions in your proposal.

Start with your guest count, serving schedule, and whether you’re offering a snack, drink, or full meal. Check the quantity already included in your selected package. “250 servings” means 250 portions of the listed product; it does not mean unlimited service or automatically cover 250 guests if people have more than one.

Tell us whether the treat is your only food option, whether you expect repeat servings, and when the busiest period will be. We can help review quantities, compatible extra supplies, and staffing. Tell us about menu preferences and dietary needs when planning catering so we can discuss available options. Extra supplies or extended staffed service need to be included in your reviewed package.

Absolutely. Browse equipment and prop rentals for tables, chairs, canopies, linens, catering equipment, heating and cooling, power, lighting, staffing, and themed displays.

A table rental does not automatically include chairs or a table cover. Check the listing and written package for each item and quantity, then add any separate pieces you need. Review table dimensions and the seating arrangement rather than assuming every table takes the same number of chairs. For a larger layout, mark the seating and serving areas on your event map.

Tables, chairs, and other support equipment also need adult supervision. Nothing we rent should be left unattended.

A prop set brings themed pieces together for a coordinated display or photo area. Individual props, decorative extras, and Santa chairs or thrones let you add to a setup you already have. Check each listing to see exactly which pieces are included.

No, unless the written package expressly includes the character service. A photo set provides the listed props and display pieces. Arrange the character appearance separately, and review the appearance schedule, photo format, queue space, and any photography service for your resident event.

Share menu preferences and known dietary requirements before approving the package so we can discuss available options and ingredients. Do not assume an item is allergen-free or that cross-contact can be prevented. Communicate relevant needs to your guests and confirm the selected menu with our team.

Confirm the scope in writing. Equipment pickup and food service do not automatically include litter collection, janitorial work, trash hauling, or restoration of the venue. Coordinate waste bins and cleanup responsibilities with your facilities team, and discuss any additional service before booking.

Send outside-catering policies, kitchen access rules, serving-area restrictions, utility details, and any required approvals during planning. Review the proposed food setup with the venue and our team before confirming the menu. A catering request does not override the facility’s rules.

Yes. We can provide a certificate of insurance (COI) showing our Commercial General Liability, Commercial Auto, and Workers’ Compensation coverage. Our standard General Liability blanket endorsement is included, subject to the coverage and terms of our policies. A COI shows proof of coverage; it can identify your community venue or organization as evidence of the applicable blanket coverage. A routine COI request does not carry the custom-endorsement fee described below. We recommend requesting insurance documents 30 days before your event in case the carrier needs time for special requests. Send us your community venue’s requirements so we can help review them.

First, a custom endorsement is a different request from a routine certificate of insurance (COI). Our standard General Liability blanket endorsement is already included. Extra carrier work may be needed if a community venue specifically requires an individually issued policy endorsement naming the client, custom policy wording, or a special carrier form. Send us those requirements in writing so we can review and approve the request. Custom endorsements are subject to carrier availability and approval, may take 4–6 weeks, and have a minimum additional fee of $350 per endorsement. We can help you check which type of document your community venue actually needs.

Contact us while the problem is happening so we have the chance to troubleshoot, repair, or replace equipment as appropriate. Call 951-461-9200 during office hours; for urgent event assistance outside office hours, text 951-290-8565.

Give your name, event location, affected item, when the issue began, and what you’re seeing. A photo or short video can help if it is safe to take one. Tell us about any power interruption and any steps already taken. Keep unsafe or malfunctioning equipment out of use, and follow our team’s instructions. If an inflatable loses air, remove all users immediately. Report damage, loss, theft, or an incident promptly too. Waiting until after the event can prevent us from helping during your rental and may affect a malfunction adjustment.

If something goes wrong, please contact us immediately and give us the chance to troubleshoot, repair, or replace it. If we determine the problem came from our equipment rather than the client, we provide a prorated refund for the affected item, calculated in 15-minute intervals from when you first notify us. Reporting promptly matters; a delay may reduce or eliminate the adjustment. Weather, inadequate client-provided power, guest turnout, temperature, or indirect losses do not qualify for an adjustment. Generators can also be affected by electrical load, fuel, and environmental conditions, so our team will review the cause.

Sometimes an unexpected issue, including a safety or maintenance concern, affects an item or performer. We’ll do our best to work with you on a similar substitute of equal or greater value at the contracted price. If no acceptable substitute is available, we provide a prorated refund of the amount paid for the affected item. We prioritize safe equipment and will remove an item from service if needed, including during an event.

Please look after the rentals and let us know promptly if something happens. Misuse or failure to follow the safety rules can lead to charges for extra cleaning, repairs, or the equipment’s full replacement value. You are also responsible for equipment that is lost, including through theft or fire. Your rental agreement explains the complete responsibilities and charges. Reporting an issue quickly gives us the best chance to help.

Help keep the event area safe, provide the agreed utilities, and make sure guests follow the equipment’s instructions. Every rental item requires adult supervision, including tables and chairs. Nothing we rent should be left unattended. Unless your written package includes supervision from our team, arrange sufficient adult coverage for all rentals.

Tell us about site hazards before setup and report any incident promptly. Your agreement explains the responsibilities for guest actions, unsafe site conditions, property damage, and equipment care. If your community venue or supervision plan needs a second look, we’re happy to help before event day.

The rentals are for your event and cannot be loaned or subrented to someone else. If your plans or the way you’ll use the equipment change, contact our office first so we can review the details with you.

Take a moment to check the equipment, posted rules, and the area around it before guests begin. Make sure the setup is suitable for its intended use and that adult supervision is in place for every rental—including tables and chairs. Nothing we rent should be left unattended.

If anything appears unsafe, damaged, or isn’t working properly, stop use and contact our team immediately. We want you to feel comfortable asking questions.

Follow the attraction’s intended use, posted capacities, manufacturer guidance, and supervision requirements. If safe use cannot be maintained or the rules aren’t followed, we may need to stop use or remove the equipment. Ask us about anything you’re unsure of before the fun begins.